Refund & Cancellation Policy

Effective Date: July 19, 2024

Welcome to Innovative Coaching Academy! We strive to provide high-quality infoproducts and coaching services to help you achieve your personal and professional goals. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process for requesting a refund.

1. Refund Eligibility

Infoproducts (Online Courses, Videos, Workshops, Webinars, E-books, Handouts, Manuals)

  1. Eligibility Period: You can request a refund for any any infoproduct within 14 days of the purchase date. However, individual coaching sessions and single coaching sessions shall not be refunded.
  2. Conditions:
    • The refund will only be granted if less than 20% of the content has been accessed or downloaded.
    • E-books, handouts, and manuals are eligible for a refund only if they have not been downloaded.
  3. Non-Eligible Purchases: No refunds will be issued for infoproducts purchased as part of a bundle or at a discounted rate unless all items in the bundle are returned and are eligible for a refund.

Coaching Sessions (Group and Individual)

  1. Cancellation Policy:
    • For individual coaching sessions, you must cancel at least 24 hours before the scheduled session to receive a full refund.
    • For group coaching sessions, you must cancel at least 48 hours before the scheduled session to receive a full refund.
  2. No-Show Policy: No refunds will be issued for missed sessions without prior notice.
  3. Package Deals: Refunds for coaching packages will be prorated based on the sessions already completed and the eligibility of remaining sessions.

2. How to Request a Refund

Online Form

  1. Step 1: Visit our website at innovativecoachingacademy.com and navigate to the “Contact” page.
  2. Step 2: Fill out the form form with the required information, including your order number, purchase date, and reason for the refund.
  3. Step 3: Submit the form. You will receive a confirmation email acknowledging your request.

Email

  1. Step 1: Send an email to info@innovativecoachingacademy.com with the subject line “Refund Request”.
  2. Step 2: Include your order number, purchase date, and a detailed explanation of the reason for the refund.
  3. Step 3: Attach any relevant supporting documents.

3. Processing Timeframes

  1. Review Period: Refund requests will be reviewed within 7 business days of receipt.
  2. Approval/Denial Notification: You will be notified of the approval or denial of your refund request via email.
  3. Refund Issuance: If approved, refunds will be processed within 14 business days and credited to the original method of payment.

4. Contact Information

For any questions or concerns regarding this refund policy, please contact our customer support team:

5. Changes to This Refund Policy

Innovative Coaching Academy reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing Innovative Coaching Academy. We appreciate your business and are committed to providing you with the best possible experience.

By purchasing from Innovative Coaching Academy, you agree to this refund policy. If you do not agree with the terms of this policy, please do not make a purchase.